E-learning

Our e-learning packages are based on our experience of recreational gamblers and gamblers who put themselves at risk plus our considerable knowledge of the latest research in the field of gambling studies. They are suitable for both land-based and online gaming staff.

Our engaging, easy-to-use courses cover issues such as:

  • How to prevent harm in customers
  • Identifying the trigger words and behaviours
  • How to carry out successful interventions
  • Encouraging responsible gambling
  • Handling customers who are highly anxious, aggressive or abusive.

A sample course can be viewed here.

Training

We offer specialist training in responsible gambling and player harm prevention, helping your staff to handle customers who are potentially suicidal, highly anxious, aggressive or abusive.

We use the agreed international protocols on suicide prevention safety planning. We also offer specialist clinical input on addiction issues from the UK's National Problem Gambling Clinic.

Training content is:

We also work closely with the Global Gambling Guidance Group (G4), providing specialised training to gambling operator staff in the areas of customer assistance and player protection.

 

"I have known Malcolm in a professional capacity for over seven years.  He has repeatedly proved to be able to transfer his considerable knowledge of responsible gambling and player protection into his training courses and presentations which he has produced for both Betfair and Betway.  His courses are pragmatic, informative, engaging and entertaining.  I would unhesitatingly recommend him to any organisation wishing to upskill in this important area."  Roger Parkes, Global Head of Compliance, Betway